The Communication Division is located within the Caddo 9-1-1 Center at 1144 Texas. This division is responsible for processing all emergency and non-emergency requests for service received by the Caddo Parish Sheriff's Office.
This Division operates 24 hours a day, 365 days a year and has 24 full-time and 4 part-time positions. The APCO Institute has certified each Communication Deputy in Public Safety Telecommunications and Emergency Medical Dispatch.
In 2013, our Communication Deputies dispatched 37,535 incidents. They answered 99,766 incoming phone calls, 7,952 of these were 911 calls.
When we receive your call you will be asked to provide your name, the phone number you are calling from, the address you need a deputy dispatched to and a brief description of what the problem is that you are reporting. Depending on the severity of your call, you may be asked to stay on the line and provide additional information while the Patrol Deputies are responding.
Tips if you need to call:
·If you are reporting an accident, you'll be asked if there are injuries.Are lanes of traffic are blocked? How many vehicles are involved?
·To report an emergency from your vehicle, be prepared to give road, street, and address information. If possible, find out what the nearest cross streets are - or give information about prominent landmarks or buildings.
·If you are reporting a reckless or intoxicated driver, give the direction of travel, approximate speed and the last location where the driver was seen. Describe the car and driver if possible. If you can, get the license number.
·Reporting crimes in progress can be dangerous - so be careful. Don't take any unnecessary chances. If you can safely determine what kind of crime is in progress and if there are any weapons involved, tell the Communications Deputy. If there are any injuries, report that so medical personnel can be notified as well.